Dyson Ball Animal 3 Upright Vacuum

Dyson Ball Animal 3 deep cleans your home and your pet. The best cleaning performance of any upright de-tangling vacuum. Engineered for whole-home deep cleans.

• Dyson Ball Animal 3 vacuum
• Stair tool
• Combination tool

• Delivery in 7–10 business days, tracking emailed on dispatch
• 30-day returns — may be unboxed and tested, must be complete, clean and undamaged
• Model or part number in the specifications so you can check it against the box

Floorline is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Roborock or iRobot. Descriptions and specifications are drawn from the manufacturer’s published material; check the manual for the unit you receive.

Shipping policy
Every order is sent with tracking. You receive the tracking number by email as soon as your order leaves the warehouse.

Delivery time
Orders arrive in 7–10 business days.

If an order is going to take longer than 10 business days, we email you before it ships so you can decide whether to wait or cancel.

Where we ship
We ship to the United States and internationally.

Shipping cost
Shipping is calculated at checkout based on weight and destination. The full amount you pay, including shipping and any taxes, is shown before you confirm the order.

Large items
Upright carpet cleaners, wet-dry washers, robots with a dock and full-size vacuums ship on their own freight rate because of their weight and box size: calculated at checkout. The full amount is shown at checkout before you confirm.

Batteries and liquids
Cordless vacuums, cordless washers and robots contain lithium-ion batteries and ship by ground in line with carrier rules for that class of product. Cleaning formula is a liquid and ships by ground as well. This does not change the 7–10 business day window for domestic orders.

Order changes and wrong addresses
Contact us as soon as possible if you need to change or cancel an order, or if you entered the wrong address. Once an order has shipped we cannot change the address.

Delays outside our control
Carrier delays, severe weather and public holidays can push delivery past the 7–10 business day window. We keep you updated by email when that happens.

Lost or damaged parcels
If tracking shows no movement for an extended period, or your item arrives damaged, contact us with your order number and photos of the packaging and the item. We will replace it or refund you in full.

Contact
Email: support@livessahome.com

Refund policy

30-day returns
You can return an item within 30 days of delivery. What condition it has to be in depends on what it is.

Vacuums, washers, carpet cleaners and robots
Return it within 30 days in its original packaging with all accessories, tools, the dock or charger, the power cord and the documentation. It may have been unboxed and tested — you are allowed to find out whether it suits your home. It must not be damaged, and it must be emptied, cleaned and dry: no debris in the bin, no water or formula in the tanks, rollers and brush bars rinsed.

Restocking fee: No restocking fee

Parts and consumables
Tools, brush bars, filters, rollers and cleaning formula can be returned within 30 days if they are unopened, in their original sealed packaging. Once a tool has been fitted, a filter unwrapped or a bottle opened, it cannot be resold and cannot be returned — unless it arrived faulty or not as described, in which case we replace or refund it in full.

Wrong tool or formula for your machine
Every tool and formula lists the machines its manufacturer states it fits. If you ordered one that does not fit the machine you own, you can return it within 30 days as long as it is unopened. If you are unsure before ordering, email us the model name from the label on your machine and we will check the listing against it.

Faulty, damaged or not as described
Contact us within 30 days of delivery with your order number and photos. We replace the item or refund you in full, including the original shipping cost, and we pay for the return.

How to start a return
Email support@livessahome.com with your order number and the item you want to return. We reply with the return address and instructions. Return shipping for a change of mind: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once the return arrives and is checked, the refund goes back to the original payment method within 10 business days. We email you when it is sent. Your bank may take a few more days to show it.

Contact
Email: support@livessahome.com